Voice Services
The USG Office of Information Technology's (OIT), Networking and Telecommunications (NTS) group are happy to announce the changeover to VoIP (Voice over IP) will occur this Friday, June 20, 2008. Our new system is manufactured by Avaya.
What is VoIP?
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.
Source: http://www.fcc.gov/voip/
New Features & Services
VoIP offers a host of new features and services. They are as follows:
- Checking your voice mail online
- Caller ID
- Call Forwarding
- Personal Contact Directory
- Call Logs
- Call Park - allows a user to put a caller on hold and pick up from another phone
- Voice mail notifications to e-mail
How to report a problem?
If you are experiencing a problem with your phone set or poor quality voice transmission please contact NTS at: x4357 (HELP) or usg-phonehelp@umd.edu.