USG Voice Services | The Universities at Shady Grove

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The Universities At Shady Grove

Bowie State University

Established in 1865, Bowie State University is the oldest historically black institution of higher learning in Maryland and one of the oldest in the nation. Bowie State University (BSU) offers undergraduate, graduate and professional programs and serves a diverse student population. Learn More
Graduate Programs
M.Ed. in Education, (Evening and Weekend)
Ed.D. in Education, (Evening and Weekend)
Salisbury University

Salisbury University is nationally recognized with a creative curriculum emphasizing undergraduate research, study abroad, professional internships, and civic engagement. Learn More
Undergraduate Programs
B.S. in Respiratory Therapy
Towson University

Towson University is the second-largest institution in the University System of Maryland. Founded in 1866, Towson University enrolls more than 17,000 students and is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer and information sciences. Learn more
Undergraduate Programs
B.S. in Early Childhood Education
B.S. in Elementary Education/Special Education (EESE - Integrated Program with Dual Certification)
Certificate Programs
Post-Master's Program for Administrator I Certification
Graduate Programs
M.Ed. in Early Childhood Education
M.A.T. in Special Education
M.Ed. in Special Education
University of Baltimore

The University of Baltimore was founded in 1925 as a private institution. Its founders were a group of Baltimore civic leaders who wanted to provide low-cost, part-time evening study in business and law for working adults. Learn More
Undergraduate Programs
B.S. in Health Systems Management
B.S. in Simulation and Digital Entertainment
Graduate Programs
Master of Public Administration
Doctor of Public Administration
M.A. in Publications Design
University of Maryland, Baltimore

The University of Maryland, Baltimore is the state's public academic health and law university devoted to professional and graduate education, patient care and public service. UMB educates leaders in health care delivery, biomedical science, social services and law. Learn More
Undergraduate Programs
Bachelor of Science in Nursing (Basic Option)
Bachelor of Science in Nursing (RN to BSN/MS Completion Option)
Graduate Programs
M.S. in Nursing (Evenings/Daytime)
Pharm.D. in Pharmacy
M.S.W. in Social Work (Weekday/Daytime)
University of Maryland, Baltimore County

UMBC: An Honors University in Maryland is a medium-sized, selective, public research university that attracts high-achieving students to its undergraduate and graduate programs in the liberal arts, sciences and engineering. Learn More
Undergraduate Programs
B.A. in History
B.A. in Political Science
B.A. in Psychology
B.A. in Social Work
B.A. in Management of Aging Services
Graduate Programs
M.P.S. in Geographic Information Systems
M.P.S. in Industrial-Organizational Psychology
University of Maryland, College Park

The University of Maryland, College Park, is a public research university, the flagship institution of the University System of Maryland and one of only 61 members of the Association of American Universities (AAU). The University advances knowledge, provides outstanding and innovative instruction, and nourishes a climate of intellectual growth in a broad range of academic disciplines and interdisciplinary fields. Learn More
Undergraduate Programs
B.S. in Accounting
B.S. in Biological Sciences
B.A. in Communication
B.A. in Criminology and Criminal Justice
B.S. in Management with a specialization in Entrepreneurship
B.S. in International Business
B.S. in Marketing
B.S. in Public Health Science
Certificate Programs
Master's Certification Program in Elementary and Secondary Education Subjects
Literacy Coaching Specialist Certification
Graduate Certificate in Engineering
Graduate Programs
M.S. in Business & Management (Accounting)
MBA, Master of Business Administration
Master’s Certification in Physical Education
M.Ed. in Education Policy and Leadership
M.Ed. in Education Curriculum and Instruction Grades 1-5
M.Ed. in Human Development
M.Ed. in Math Education (Specialization in Middle School Math)
Master of Information Management (MIM)
Master of Library Science (MLS)
Professional Master in Engineering
University of Maryland Eastern Shore

The University of Maryland Eastern Shore (UMES) offers major programs leading to the bachelor of arts and bachelor of science degrees in 26 disciplines in the arts and sciences, professional studies and agricultural sciences. UMES has long been known for providing professional training in the key regional industries of hospitality management and the management of commercial poultry and swine operations. Learn More
Undergraduate Programs
B.S. in Hotel and Restaurant Management
B.S. in Construction Management Technology
University of Maryland University College (UMUC)

Founded in 1947, UMUC is one of 11 accredited, degree-granting institutions in the University System of Maryland (USM). Headquartered in Adelphi, Maryland, UMUC has classroom locations in the Washington, D.C. metropolitan area, Europe, and Asia, and provides award-winning online classes to students worldwide.
Learn more
Undergraduate Programs
B.S. in Accounting
B.T.P.S. in Biotechnology
B.S. in Business Administration
B.A. in Communication Studies
B.S. in Computer and Information Science
B.S. in Computer Networks and Security
B.S. in Digital Media and Web Technology
B.S. in Cybersecurity
B.S. in Emergency Management
B.S. in Homeland Security
B.S. in Human Resource Management
B.S. in Information Systems Management
B.S in Investigative Forensics
B.T.P.S. in Laboratory Management
Graduate Programs
M.S. in Biotechnology Studies
M.S. in Health Care Administration
M.S. in Information Technology
M.S. in Management
M.S. in Technology Management

Services

USG Voice Services

The USG Office of Information Technology's (OIT), Networking and Telecommunications (NTS) group are happy to announce we have successfully converted our voice services to VoIP. Our new voice system vendor is Avaya.

What is VoIP?

Voice over Internet Protocol (VoIP) refers to the technology that transmits voice communications over a network infrastructure using IP standards. USG's VoIP telephony solution includes Avaya hardware and software products including IP phones (both wired and wireless), voice messaging systems, speech access, web access, mobility resources, call-processing agents, and other enhanced applications.

New Features & Services

VoIP offers a host of new features and services. They are as follows:

Checking your voice mail online
Caller ID
Call Forwarding
Personal Contact Directory
Call Logs
Call Park - allows a user to put a caller on hold and pick up from another phone
Voice mail notifications to e-mail

How to report a problem?

If you are experiencing a problem with your phone set or poor quality voice transmission please contact the help desk at x6363 or you may e-mail at usg-nts@umd.edu.

Phone and Voice Mail Documentation

VoIP Quick Start Guide (PDF)

Avaya 9630 Phone User Guide (PDF)

Avaya 9630 Phone Interactive Guide (Flash)

Avaya Messaging/Voice Mail Quick Reference (PDF)

Avaya Web Voice Mail Login

What is Voicemail Web Access?

USG's Voicemail Web Access services is now available allowing USG faculty and staff to access their voicemail boxes from anywhere there is a PC and Internet connection. You can securely access and manage your voicemail messages from the office, home, hotels, and/or wireless hotspots.

What services are available to me through USG's Voicemail Web Access?

If you have a dedicated office phone and an assigned voicemail box at USG, you automatically have access to the voicemail web access server. The most commonly used features of this service are: