Desktop Support Office Assistant

Position Title:

Desktop Support Office Assistant

Student's Supervisor:

An Ngo

Student's Alternate Supervisor:

Christian Presley

Number of Available Openings:

1-2

Hourly Wage:

$ 9.50 per hour

Approximate Number of Hours Required to Work Per Week:

8-20 hours per week

Days and Hours Student Needed to Work:

Monday thru Friday, 8:00 am to 5:30 pm, flexible schedules

Job Description:

Desktop Support Assistant assists desktop support by receiving incoming requests via email and telephone.  Track requests via trouble-ticketing system and assign tasks to appropriate technician.  Setup loaner laptop & projector for conferences.  Escalate problems to appropriate staff when needed.  Follow up with staff and technicians to verify work order status. Assist in managing the IT office and technician workspace. Conveniently located at the Universities at Shady Grove (USG) campus.

Qualifications:

Strong knowledge of basic applications (Office, browsers, email, etc). Excellent customer service skills. Ability to work well with people and help them with their problems over the phone. Excellent written and oral communication skills.  Ability to organize and prioritize tasks efficiently.  Macintosh OS and/or Linux/UNIX experience a plus.

Learning Opportunities/Opportunities for Professional Development:

Be a part of CARB growing IT environment. Learn about enterprise IT demands and solutions. Deepen Microsoft skills and gain experience with Linux desktops and some web programming.

Mission Statement: CARB conducts research and provides interdisciplinary training in fundamental problems at the forefront of biotechnology. Research at CARB centers on the structure, function, design and evolution of biological macromolecules, and relies on both theoretical and experimental approaches. CARB is a center of the University of Maryland Biotechnology Institute.

carbit@umbi.umd.edu